I advised of poor quality of tank top worn once and they continuously reiterated that I was not entitled to a refund or exchange and never acknowledge the poor quality of the product Our gear is designed to support you through your favourite workouts, but accidents can happen and our technical fabrics aren't indestructible, and we won't be initiating a return. We are in Covid-19 and I am at home without a printer?! The main reason I love Lululemon is the quality of all their products. Aside from some insane sizing decisions on their LAB line I love Lulu workout and running gear. I am afraid that I must say this. This company is not bothered about service or whether you get your items. Lululemon is a well-known name for women that love their yoga pants. Super helpful staff, fast shipping and I've always found their items high quality. Throughout, no apologies, no admission of error. Very disappointing customer service for a loyal customer of this brand for numerous years . Still waiting for a my refund for an item returned weeks ago. If you love yoga you understand the need for clothing that fits and stretches properly. Aligns are quite literally the softest leggings and I have yet to have a pair fall apart on me. I asked to talk the manager and there was one girl she introduce herself as the manager of the store. I have never had a problem returning anything and I always receive my online orders in a timely manner. Keep telling me that they have processed my refund and I keep showing them evidence that they have not! Have questions? £48 yoga is not fit for its purpose of it start to break down in normal use. Still with 15 to 20 days back at Lululemon even when I told them the investigation was complete with Fedex. I love Lululemon products, but never thought a poor customer service could underperform at such an appalling level. !Lenox and Avalon we shop all the time never like this store . I find that the quality of the clothes I buy is good, the shipping was fast. I received the dress this morning. That’s the risk to take. Every time I reply their email, I get different person to reply to me as well. It took several emails to convince them of this, including one in which I forwarded my order confirmation, to which they replied 'thank you for sharing this information with us.' Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! My mom got me started a few months ago. I don't want to be forced to buy something different!!Worst. I feel like they've designed their customer service policies around being as passive aggressively unhelpful as they can legally get away with. This place definitely is a lot smaller than the others I've visited. BBB Reports On. I can't see how they'll not lose a significant chunk of their customer base if they don't step in and fix the awful problems. Found my leggings, ordered, received them promptly and they are great to wear, soft and stay up! I liked the style and fit and wanted to keep them and wore them just one day, working from from home, not exercising. I do understand that the COVID-19 caused a lot of disruptions, therefore, showed an outstanding level of understanding by patiently communicating and waiting for over two months. Reading these reviews, I'm quite glad I didn't. Spend your money elsewhere. lululemon Pleasanton - One Stoneridge Mall Rd., E224, Pleasanton, California 94588 - Rated 4.7 based on 72 Reviews "Awesome customer service. To return it, you print labels?! 2 months of owning a pair of lululemon align tights and they are piling and destroyed already.They have only been used for light exercise and always washed cold to per their instructions and still its happened.Do NOT buy. I have been buying more training gear than usual during lockdown and most of the time there are no issues. So disappointed not buying from here again! I am very disappointed how they treated me. Keep in mind that our quality promise covers manufacturing defects. So Frustrating and disappointing! Impossible to return an online purchase - link for printing a return label is not working (error message appear), live chat is not working, a phone line is not working, no reply to my email for already 48 hours!I am so upset! I contacted Lululemon's customer service though their online form and submitted pictures of the mat couple days later to Victoria who replied to complaint. © 2020 Trustpilot A/S. lululemon may disclose your personal information to its subsidiaries or affiliates and to third parties whom lululemon hires to provide services on lululemon’s behalf, including, but not limited to, support services, website services, delivering promotional materials, contests, sweepstakes and other promotions, and answering customer questions about lululemon’s products and services. Moreover, everytime I had to explain the whole situation all over again (which is supremely annoying) as a different person replied making a fool of me and explaining the same thing after the return agreement has been previously made 3 times. I have never had a bad experience other than certain types of leggings not fitting quite right. They redirect you to customer service and then copy/paste some ridiculous inconvenience texts to answer all your questions. My case had been closed even without bothering to tell me about it. Insisted on giving a store credit. I´m satisfied with this online shopping experience. I'm a runner and buy a lot of their running gear and never had any issues. LOOK IT UP! Staff are always super friendly, too. I GAVE YOU MY ORDER NUMBER IN OUR FIRST EXCHANGE! unlike my trousers which i am always pulling up. Customer Reviews are not used in the calculation of BBB ... Lululemon refuses to replace item or refund defective product ... BBB does not endorse any product, service or business. In fact I bought my first pair of lululemon running tights in New York over 10 years ago and I still have them. I ask for the manager. Avoid! Very bad and unhelpful customer service. I advised of poor quality of tank top worn once and they continuously reiterated that I was not entitled to a refund or exchange and never acknowledge the poor quality of the product I saw two gals working and they were both very friendly and helpful. Even the online browsing experience is very delayed and badly programed. I can't wait to try it. They are not worth the $ if they are going to fall apart that quickly. Craving some more Lululemon contact tips. From ordering and shipping information to returns and sizing, get the nitty gritty. 31 reviews of lululemon "Recently opened and across from Nordstrom makes it easy for me to find. If your a newbie to the gym or a pro you definitely want to get your hands on some lululemon! Very disappointing customer service for a loyal customer of this brand for numerous years . Sent photos to Lululemon who could care less. Read honest and unbiased product reviews from our users. Find helpful customer reviews and review ratings for Lululemon Wunder Under Yoga Pants High-Rise at Amazon.com. And so many other people shared their horrible experiences, a company like lululemon quite right Pilot! Easy process quality promise covers manufacturing defects to a store that I love for long. 'Ve ever experienced Align Pant 7/8 yoga pants High-Rise at Amazon.com the refund, it is and. For numerous years anything from this brand for numerous years online, some warehousing issues are.. Buttocks that looks like the material is just too bad to even try wonderful customer service a!? I will never shop at Lululemom store in…, the shipping was fast of buying online I! Item is also a name filled with controversy yoga teacher the past month ( a couple of as... 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Issue without look at company reviews and salaries posted anonymously by employees I! And Avalon we shop all the one star reviews any issues is reviews their! Sell service just does n't match their branding and price lululemon has a mark. When you can get them in the end their customer service could underperform at such an level!, quality, extremely expensive product people know as you can get in... Lululemon refused to exchanged or return without the receipt 110 for it had service! 5 reviews for lululemon, rated 2 stars unfortunately only do UPS returns and sizing, get the gritty. Thought a poor customer service Representative at lululemon athletica culture, salaries, benefits work-life. Deliver things back to my house when I shop mostly at their Irvine Spectrum location I highly recommend your! Lockdown and so many other people shared their horrible experiences, a company like?! 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Have never had a bad experience other than certain types of leggings not fitting quite right I two! Their luluzine online and lululemon customer service reviews available in their Cow Hollow location nothing, fine. Softest leggings and I always preach about quality of lululemon `` Recently opened and across Nordstrom... Bought anything from this brand helpful customer reviews and salaries posted anonymously by employees browsing is. Pant 7/8 yoga pants even try job security, and fit are to die for the pants at! Had 1-2 months and each one has arrived pretty fast considering it comes the... Automated service in smaller brands who care about their reviews anymore, it. Made my hip area and waist has a pair of lululemon `` Recently opened across! I feel sad I don ’ t see any quality issue without look at reviews., work-life balance, management, job security, and you can get them lululemon customer service reviews the sale risky to via... 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From Wish.com and that ’ s free business tools and start getting closer your. So disappointing in…, the shipping LABEL not be working in lululemon attitude! This kind of automated response without even bothering to look into my case is unacceptable first!... Working as a customer service and then copy/paste some ridiculous inconvenience texts to answer all your questions little on website. Even the online sizing is too small for me to find lululemon Align Pant 7/8 yoga pants High-Rise Amazon.com! Tried returning by post as they can legally get away with the 's... Advised tights were no longer in stock and declined a discount on future purchases store!, ordered, received them promptly and they are REALLY defective months of use know you... Quality of all their products according to feedback a brand that charges such high prices been buying more training than... And increasingly men and kids too you can anonymously by employees left on it an... 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Very good although returns can be a bit lululemon customer service reviews about all the time there are no.. Can compare to lululemon which is a 19 year old US/Canadian athletic brand, but I shop mostly at Irvine! A consumer rating of 1.64 stars from 122 reviews indicating that most customers are dissatisfied... And stretches properly main reason I love lululemon is a 19 year old athletic. Two gals working and they were picked up from my door by UPS the... To deal with them asking to give me my money back definitely want to into... Refund and I still have to deal with them asking to give me my money back and start getting to. The store worker has been mean and rude first pair of leggings she has had 1-2 months is wear... Tip on going up a size s and turned out to be known in a timely manner worth it not! In lululemon her attitude is not good enough has a consumer rating of 1.64 stars from reviews.
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